This page is our Policy & Terms Page. All orders and how we do business are governed by this Terms of Service Page. Make sure that you understand how your order will be handled prior to placing an order with us.
SITE TERMS
Our Guarantee
We have a commitment to quality products and authenticity. We guarantee that all products that we sell are New, Original and of the Highest Quality and that your information is 100% secure. If you are dissatisfied with a purchase, contact us and we will make it right with you.
Cancelling or Changing an Order
To change or cancel your order, you must inform us within 24 hours of placing the order as we quickly process the order when we receive it so that you can get your products quickly. If we aren't notified within 24 hours and the product has been shipped, we will refund you for the purchase using the payment method you used during the time of purchase minus a $10 shipping and handling charge. We will contact the carrier and try to reroute the package back to us before it gets to your location. The carriers do charge us for doing this. If the shipment does make it your location you may be subject to a 15% restocking fee as we do incur costs on returned items. Make sure you are 100% happy with the order before placing it.
Shipping
Check out our Shipping policy here.
Out Of Stock Items
Our inventory and product availability is monitored closely. You can assume the item is in stock if the item is for sale on the website. On rare occasions the item you ordered may be sold out. If this occurs, we will notify you within 2 business days via email and refund the full purchase price to you using the method you used to purchase the order.
Return Policy
Check out our return policy here.
Fraud
On all orders where the order amount is over $100 and the billing address differs from the shipping address, we may elect to confirm the order by telephone and/or email to avoid fraudulent charges. All orders above $500 where the addresses differ must be confirmed by us by telephone. Orders where the billing address and shipping address are identical, will not be subject to a verbal confirmation. We will pursue all instances of fraud to the fullest extent of the local and federal law. All orders are put through a security system when initially transacted and are also manually checked by our employees for red flags.
Sales Tax Information
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Texas only. All orders shipped outside of Texas will not be charged sales tax.
Payment Options
We accept Visa, Mastercard, American Express and Discover credit cards. Incorrect information will cause a delay in processing your order. Your credit card statement should show "Willy Oil Co" as the company that charged your order to your card, that is the parent company of this site.
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please contact us via email, phone or through the returns system immediately and we will give you instructions on solving this problem.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Coupons and Discount Codes
Occasionally we feature discount coupons and promo deals. Unless, otherwise notated, coupons are for a 1 time use only and may have an expiration date. You can only use 1 coupon per order. If our system allowed you to use 2 or more coupons (which is rare and would be accidental) for the same order, we will delete the coupons until just 1 exists. However, you are allowed to have 1 coupon and numerous auto-system generated promotions - ie. Free Shipping, $10 off if you purchase 5 or more items, etc. on an order. Our checkout process will automatically add those promotions if your order qualifies.
Images
Our images are actual (not rendered) images of the product.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Willy Oil Company reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item, and only charge for the items shipped.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2019, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PRIVACY POLICY
Security and Privacy Guaranteed 100%
We are committed to your privacy and security. We utilize industry accepted and proven methods to secure your transaction. This store is 100% PCI/VISA compliant. When you shop with us your security and privacy is 100% guaranteed. Your personal information is used to process your order and we will not share or exchange any information that you provide to us with a third party unless you provide prior consent. All transactions are 100% safe and secure. If you have any questions regarding our privacy policy and practices, please contact us via email.
I. General Information
When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible. This general information is used internally in connection with WillyOil.com’s business, including WillyOil.com’s personal, marketing and advertising efforts.
II. Personal Information
When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, “Personal Information”).
III. Use/Sharing of Personal Information
Your name, shipping and billing addresses, and credit card number(s) are used by WillyOil.com in order to provide you with the services that you may purchase from us. We use your email address to provide you with information about those services including status, and we may occasionally send out emails, including newsletters, to people who have placed an order from us, offering them more great deals.
Your phone number is used by WillyOil.com only in the event that our customer service representatives need to contact you about an order you have placed.
Personal Information is used internally in connection with WillyOil.com’s business, including internal promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party.
WillyOil.com does not share with any third party any Personal Information that could readily identify any user other than with our payment processor and technology partners that are integrated with this site. WillyOil.com will not divulge any user’s credit card information to any third party without such user’s prior consent.
Credit Card Security
The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers. All credit card numbers we obtain from our customers are used solely for the purpose identified by the purchaser of our services. The card numbers are destroyed after 60 days. Taking the steps below will lower the chances of interception of your credit card number:
Limit your online shopping to Internet merchants with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.
Use a browser, such as Chrome, Safari, Firefox or MS Edge, that supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.
Credit card information collected by WillyOil.com is encrypted through Secure Sockets Layer before it is transmitted over the Internet.
WillyOil.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. WillyOil.com reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of WillyOil.com, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. WillyOil.com also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.
IV. Preventing the Use of Personal Information
If you would like to make sure that we do not share your Personal Information with third parties, just use the Contact Us form with a message that states, “Do not share personal information” in the subject field. Please provide your name, address and current email address in the message. If you do not want to receive promotional emails about WillyOil.com, please use the Contact Us form with a message that states, “Do not share personal information” in the subject field. Please provide your name, address and current email address in the message.
Another way to let us know you do not want WillyOil.com to share any of your Personal Information with third parties is to “opt out” when setting up your account. When providing your account information, simply uncheck the box on the notice that asks whether you would like to receive email updates about our new features, services and special offers, and we will not share your Personal Information with any third party, nor will we send you any promotional information via email.
Any existing subscriber can opt out of any of our marketing email campaigns that may exist by sending us an email requesting that we eliminate your email address from any further marketing correspondence.
V. Collecting Information From Children Younger than 13
WillyOil.com does not knowingly collect or use any Personal Information from children younger than 13 years of age without obtaining verifiable parental consent.
VI. Miscellaneous
WillyOil.com wants you to be aware that when you click on links (including advertising banners), which take you to third-party Web sites, you will be subject to such third parties’ privacy policies. While we support the protection of privacy on the Internet, WillyOil.com expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties.
Our Privacy and Child Protection Policy is subject to change. In the event of any change, we will provide notice of such change on this page.
Thanks for ordering from us and we deeply appreciate your business and look forward to the opportunity of working for you to provide a great product at low prices and with World Class Service. Customers are the lifeline to our business and we truly understand and respect that. Providing great customer service shouldn't be an option it should be expected.